Please read this Agreement carefully before using swip9. By accessing or using our platform, you agree to be bound by every clause set out below.
Last Updated: 1 January 2026In this Agreement the following terms shall have the meanings ascribed to them below unless the context otherwise requires:
You must be at least 21 years of age to register and use the Platform. swip9 strictly prohibits access by minors. By creating an Account, you represent and warrant that you are 21 years old or older. We reserve the right to request proof of age at any time and to immediately suspend any Account found to belong to a person under 21. Any funds held in a suspended underage Account will be forfeited.
The Platform is primarily designed to serve users located in Indonesia. However, it is your sole responsibility to ensure that accessing and using online gaming services is lawful under the laws of the jurisdiction in which you are present at the time of access. swip9 makes no representation that the services are appropriate or lawful in any specific territory.
You warrant that you have the full legal capacity to enter into this Agreement and that you are not subject to any order, judgment, or restriction that would prevent you from doing so. The Platform is for personal, non-commercial entertainment use only. Corporate accounts or accounts operated on behalf of a business entity are not permitted.
Each User may hold only one Account on the Platform. Creating multiple accounts — whether using different email addresses, names, payment methods, or devices — constitutes a material breach of this Agreement. swip9 reserves the right to close all duplicate accounts, confiscate any winnings derived from them, and permanently ban the User.
You must provide complete, accurate, and truthful information during registration, including your full legal name as it appears on your government-issued ID, a valid email address, your date of birth, and your mobile phone number. You are required to update your account information promptly if any details change. Providing false information is grounds for immediate account closure and forfeiture of funds.
You are responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party or allow any other person to access your Account. swip9 will not be held liable for any loss or damage arising from unauthorised access to your Account caused by your failure to maintain adequate password security. If you suspect your Account has been compromised, contact our support team at [email protected] immediately.
All Account balances, deposits, withdrawals, and wagers are denominated in Indonesian Rupiah (IDR). swip9 does not support multi-currency accounts. Transactions initiated from payment instruments denominated in foreign currencies will be converted to IDR by the applicable payment processor at the prevailing rate; any currency conversion fees are the responsibility of the User.
Before processing any withdrawal request, swip9 requires all Users to complete identity verification. KYC is mandatory and non-negotiable. Users who decline to complete KYC will not be able to access withdrawal functionality, though their Account may remain active for gaming purposes until swip9 deems it appropriate to take further action.
The following documents are accepted for KYC verification:
Documents must be clearly legible, unaltered, and show your full name, date of birth, photograph, and ID number. swip9 may additionally request a selfie photograph holding your ID document, proof of address (utility bill or bank statement dated within 90 days), and proof of payment method ownership.
KYC review is typically completed within 1–4 business hours during operating hours (Monday–Friday, 09:00–21:00 WIB) and within 24 hours during weekends and public holidays. You will receive an email notification confirming approval or requesting additional information.
swip9 accepts deposits via the following Indonesian banking channels and digital wallets: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Payment method availability may vary and is subject to change without prior notice.
The minimum deposit amount is Rp 50,000 per transaction for bank transfers and Rp 25,000 for e-wallet payments. Maximum deposit limits vary by payment method and Account tier. Individual daily and weekly deposit limits may be applied at the User's request under our responsible gaming tools or at swip9's discretion for risk-management purposes.
Deposits via BCA, BRI, BNI, and Mandiri are typically credited to your Account within seconds. CIMB Niaga and OCBC NISP transfers may take up to 15 minutes. Bank Danamon and other domestic bank transfers may take up to 1 business day. E-wallet deposits (OVO, DANA, GoPay) are credited instantly.
All deposits must originate from a payment account registered in your own name. swip9 does not accept third-party deposits. If a deposit is identified as originating from a payment account belonging to a person other than the Account holder, the funds will be reversed and the Account suspended pending investigation.
To be eligible to submit a withdrawal request, you must have: (a) completed KYC verification; (b) deposited at least once using a verified personal payment method; (c) met any applicable wagering requirements on Bonus Funds; and (d) no active fraud investigation or compliance review on your Account.
The minimum withdrawal amount is Rp 100,000 per transaction. Maximum single-transaction withdrawal limits depend on your Account's VIP tier. Platinum-tier accounts have no per-transaction maximum, subject to available balance.
Withdrawal requests submitted on business days (Monday–Friday) between 09:00 and 16:00 WIB are typically processed within 2–4 hours. Requests submitted outside business hours are processed on the next business day. swip9 does not guarantee same-day processing for all requests; processing times depend on the receiving bank and may be delayed by public holidays, technical issues, or compliance reviews.
Withdrawals will only be sent to a bank account or e-wallet registered in the same name as your swip9 Account. Cross-account transfers are not permitted. swip9 reserves the right to reverse a withdrawal and re-credit your Account if the destination account cannot be verified.
swip9 does not charge a platform fee for withdrawals. However, your receiving bank may impose inbound transfer fees; these are your responsibility. Where a bank charges a fee for large incoming transfers, swip9 will notify you prior to processing.
All bonuses and promotional offers made available on the Platform are subject to specific wagering requirements ("rollover" or "turnover" requirements) as stated in the individual promotion's terms. Unless explicitly stated otherwise, Bonus Funds must be wagered a minimum number of times before any related winnings may be withdrawn. The default wagering requirement is 10× (ten times) the bonus amount unless the individual promotion specifies otherwise.
New Users who register and make their first deposit are eligible for swip9's Welcome Bonus, subject to the terms of the current promotion as displayed on the Platform at the time of registration. The Welcome Bonus is available once per User, per household, per device, and per IP address. swip9 reserves the right to modify, suspend, or withdraw the Welcome Bonus offer at any time without prior notice.
Existing Users may be eligible for periodic reload bonuses, cashback offers, free bets, free spins, and VIP-tier rewards. Eligibility criteria, bonus amounts, wagering requirements, minimum odds restrictions, and expiry dates are specified in the individual promotion's terms and conditions. Where a conflict exists between a promotion's specific terms and this Agreement, the promotion's specific terms shall prevail in respect of that promotion only.
swip9 actively monitors for bonus abuse, which includes but is not limited to: creating multiple accounts to claim the same bonus more than once; using bonus funds solely on low-risk mathematical strategies designed to clear wagering requirements without genuine recreational gaming intent; coordinating with other users to exploit bonus offers; and exploiting technical errors or software bugs to obtain unintended bonuses. Evidence of bonus abuse will result in forfeiture of all Bonus Funds and associated winnings and may result in permanent account closure.
Unless otherwise specified in the individual promotion's terms, Bonus Funds expire 14 calendar days after being credited to your Account. Expired Bonus Funds and any winnings derived solely from Bonus Funds will be removed from your Account without compensation. Real Money Funds are never subject to expiry.
While Bonus Funds are active in your Account, the maximum permitted bet or wager per round or event is Rp 500,000, unless a lower limit is specified in the individual promotion's terms. Bets exceeding this limit while a bonus is active may be voided and associated winnings forfeited.
All bets are accepted subject to the House Rules applicable to the relevant sporting event or game category. By placing a bet, you confirm that you have read and understood the applicable House Rules. Once a bet is confirmed and a bet reference number has been issued, the bet is final and cannot be amended or cancelled except where swip9 exercises its discretion under clauses 8.3 or 8.4 below.
swip9 offers betting markets across a wide range of sporting disciplines including football (bandar bola — Indonesian term for football betting), basketball, badminton, volleyball, MotoGP, e-sports, and others. For football markets, swip9 offers standard bet types including 1X2 (Match Result), Asian Handicap, European Handicap, Over/Under Total Goals, Both Teams To Score, Correct Score, First Goal Scorer, and mix parlay (multi-leg accumulator) bets. Specific market rules, including rules for postponed matches, abandoned matches, and overtime/penalty shootout procedures, are set out in the House Rules for each sport.
swip9 reserves the right to void any bet where: (a) the bet was accepted due to a manifest error in odds (e.g., odds significantly misquoted due to a technical fault); (b) the event to which the bet relates has been abandoned, postponed for more than 48 hours, or otherwise rendered invalid under the applicable House Rules; (c) swip9 has reasonable grounds to believe the bet was placed with knowledge of inside information or in furtherance of match-fixing; or (d) the bet was placed by a User who was not eligible to place it under clause 2 of this Agreement.
swip9 imposes maximum payout limits per event and per bet type. The standard maximum single-event payout is Rp 500,000,000. Maximum payout limits for mix parlay accumulators and special jackpot markets are set out in the applicable House Rules. Where a winning bet exceeds the applicable payout limit, the payout will be capped at the stated maximum regardless of the calculated winnings.
In-play (live) betting markets are subject to temporary suspension and re-pricing during the event. Bets placed during a suspension period will be voided. swip9 is not responsible for delays in transmitting live data and accepts no liability for bets placed based on information that has been superseded by real-time match events.
All casino and slot games use certified Random Number Generators (RNG). Theoretical Return to Player (RTP) percentages for individual games are available from the relevant game provider. swip9 does not manipulate RNG outcomes. In the event of a game malfunction or disconnection during a live dealer round, the round will be voided and stakes returned to the affected User's Account within 24 hours.
Togel (Indonesia's traditional numbers lottery) draw results are sourced directly from the official pools of Singapore Pools, Hongkong Pools, Sydney Pools, and Macau Pools. swip9 is not responsible for delays or changes to official draw schedules made by the pool operators. In the event that an official draw result is amended or retracted by the pool operator after swip9 has settled the market, swip9 reserves the right to re-settle the market in accordance with the amended result.
swip9 is committed to promoting safe, responsible gambling. We provide a suite of self-management tools to help Users maintain control of their gaming activity. All responsible gaming tools are available free of charge through your Account settings or by contacting our support team.
If you are a parent or guardian and believe a minor has accessed the Platform using your credentials, contact us immediately at [email protected]. We will investigate and take appropriate action. We recommend using parental-control software to restrict minors' access to gambling websites.
For further guidance on responsible gaming, please visit our dedicated Responsible Gaming page.
The following conduct is strictly prohibited on the Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement authorities:
All content on the Platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, game engines, and the overall design and layout — is the property of swip9 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only.
You may not reproduce, duplicate, copy, sell, resell, modify, create derivative works from, or otherwise exploit any portion of the Platform or its content without the express prior written permission of swip9. Unauthorised use of Platform content will constitute an infringement of swip9's intellectual property rights and may attract legal liability.
swip9 provides the Platform on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled and unscheduled maintenance, third-party service disruptions, and force majeure events (including natural disasters, government actions, and telecommunications failures) may affect Platform availability. swip9 will endeavour to provide advance notice of planned maintenance.
To the fullest extent permitted by applicable law, swip9 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including losses incurred as a result of gambling outcomes, unauthorised access to your Account, or Platform downtime. Your use of the Platform is at your own risk and your own discretion.
swip9 is not responsible for the acts or omissions of third-party payment processors, game providers, or data feed suppliers. Any disputes relating to payment processing delays, game malfunctions caused by third-party software, or inaccurate live data feeds should be directed to our support team, who will liaise with the relevant third party on your behalf on a best-efforts basis.
You may close your Account at any time by contacting our support team at [email protected]. Prior to closure, any pending withdrawal requests will be processed in the normal course; any remaining real-money balance will be refunded to your nominated bank account after KYC verification is confirmed and any wagering requirements on active Bonus Funds are reviewed. Bonus Funds that have not met wagering requirements will be forfeited upon voluntary closure.
swip9 reserves the right to suspend or permanently terminate any Account at its sole discretion, including — but not limited to — where a User has: violated any provision of this Agreement; provided false registration information; engaged in prohibited conduct; failed to complete KYC within a reasonable time; or been identified as a politically exposed person (PEP) or a person subject to international financial sanctions. Where swip9 terminates an Account due to a breach of this Agreement, any balance (real money and bonus) may be withheld pending investigation and may be forfeited if the breach is confirmed.
This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which swip9 holds its primary international gaming licence. Indonesian domestic law does not govern this Agreement except where mandatory provisions of Indonesian consumer protection law apply and cannot be lawfully excluded.
In the event of a dispute between you and swip9, you should first contact our customer support team at [email protected]. We aim to resolve all complaints within 5 business days. If you are not satisfied with the outcome, you may escalate the matter to swip9's licensing authority's dispute resolution body, whose decision shall be final and binding on both parties.
Any claim or cause of action arising out of or related to your use of the Platform must be filed within 12 months of the date on which the cause of action arose. Claims filed after this limitation period will be permanently barred.
swip9 reserves the right to amend, update, or replace any part of this Agreement at any time. Where an amendment is material, we will notify registered Users by email at least 7 days before the amendment takes effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Agreement. If you do not agree with any amendment, you must cease using the Platform and close your Account before the amendment takes effect.
It is your responsibility to review this Agreement periodically. The most current version of this Agreement is always available at https://swip9.cam/terms-conditions. The "Last Updated" date at the top of this page indicates when the most recent revisions were made.
If you have any questions, concerns, or complaints regarding this Agreement or swip9's services, please contact our support team using the details below. All correspondence should be directed in writing to ensure a clear record is maintained.
For responsible gaming support requests — including self-exclusion, deposit limit activation, or cool-off period requests — please mark your email subject line as "Responsible Gaming Request" to ensure priority handling.
These six principles underpin every clause in this Agreement and reflect how swip9 operates every day.
Every rule that governs your gaming experience is published here in plain English. No hidden clauses, no small-print surprises. If something is unclear, our support team will explain it in full before you commit to a bet or bonus.
Your real-money deposits are held in segregated accounts, separate from swip9's operational funds. This means your balance is protected even in the unlikely event of business disruption. 256-bit SSL encryption safeguards every transaction.
We process most withdrawal requests within 2–4 hours on business days. We will never unreasonably delay a legitimate withdrawal. If your request is held for compliance review, we will notify you within 2 hours and provide an expected resolution timeline.
We enforce a strict 21+ age policy. KYC is mandatory before any withdrawal, and we conduct random checks across active accounts. Protecting minors from gambling harm is a non-negotiable standard at swip9.
Disputes and complaints are handled by a dedicated team with authority to escalate to management. We aim to resolve all complaints within 5 business days and will keep you informed at every stage. Indonesian-speaking agents available 24/7.
This Agreement is reviewed quarterly and updated whenever regulations, payment methods, or gaming products change materially. Registered users receive advance email notice of all significant amendments with at least 7 days to review before changes take effect.
Our support team is available around the clock to clarify any clause or policy. You can also explore our FAQ or review our Responsible Gaming commitments.
Read the FAQ Responsible Gaming Back to Home